Message from Chairman

For 36 years, Robinson Department Store has continuously introduced the latest trends to locals across the Kingdom, the year 2015 saw the Company's achievement of total 42 operating stores. Robinson has not only thrived to become Thailand's most popular department store, but also boasted the highest number of stores nationwide. The Company endeavors in constantly expanding its market shares, in keeping with generating the utmost benefits for every stakeholder.

In 2015, Robinson has keep on the business plan and already completed the opening of four Lifestyle Centers and also able to successfully occupy strategic locations in each regional areas among economic crisis which big challenges for retailers.

Aside from its commitment to business excellence, Robinson Department Store has always pinpointed the principles of integrity and transparency and fairness. As such, the Company has declared, in 2015, its intention to join Thailand's Collective Action Coalition against Corruption (CAC) and got the 3rd level. In so doing, it not only demonstrates the Company's concerted effort to lead a healthy business operation with the highest integrity, but also reinforces an ongoing co-operation between the state and private sectors in the development of business ethics. To this end, Robinson Department Store firmly believes to help push forwards the country's promising future.

As a forefront company operating under a good corporate governance, Robinson Department Store has constantly upgraded its principles of corporate governance to be comparable with an international standard. As a result, the Company has received, in 2015, a number of illustrious awards including an "Excellent" rating in the assessment of quality of the Annual General Meeting of Shareholders by the Thai Investors Association. Moreover, the Company was also rated at a "Very Good" level from the Corporate Governance Report of Thai Listed Companies organized by the Thai Institute of Directors Association (IOD). This is not to mention the "Outstanding Business Operator Award" for outstanding labor relations and labour welfare records 2014, conferred by the Department of Labour Protection and Welfare, the Ministry of Labour. Indeed, such prestigious awards are a testament to the Company's unwavering devotion to promote well-being, in line with providing career advancement for its staff.

Looking ahead, Robinson Department Store is committed to further expanding its store network in responding to the urbanization, particularly along Thailand's borders where promising economic outlook is highly anticipated. Running in parallel with that, the Company will continue to strengthen its business operation by means of introducing a new-height of pleasurable shopping experience for customers.

Finally, may I, on behalf of the Board of Directors, extend my warm thanks for every shareholder for your trust in the Company's management and corporate governance, for the management team and every staff for your dedication in overcoming numerous challenges, as well as suppliers for your continued, kind support. Robinson Department Store will remain steadfast in our commitment to achieving business expansion as per our targeted goal. In keeping with that, we will strive to improve our performance, with maintaining standards of good governance, integrity and ethics in our business practices for future sustainable growth of Thai society.

Mr. Sudhisak Chirathivat
Chairman
Robinson Department Store Public Company Limited